LAHORE Every day, customer hearings are held in the LESCO region, LESCO Resolves. 2,486 complaints of all kinds were received during the last day, 2,188 of which were immediately resolved. All eight Lahore Electric Supply Company (LESCO) circles are still holding public/customer hearings, often known as “open hatchery,” to handle customer concerns about overbilling and other matters.
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Complaints Overview
A range of consumer concerns were covered by the 2,188 complaints that LESCO resolved in a single day. Power outages, voltage swings, and billing errors like overcharging and inaccurate meter readings were the main problems. Delays in new connections and the requirement for prompt meter replacements were the subject of other concerns. LESCO sought to enhance service quality and satisfy customer expectations by addressing a substantial portion of these concerns, particularly in crucial areas that impact day-to-day living and corporate operations.
Complaint Solution Process
With dedicated teams and specialized response units for various issue kinds, LESCO provides a simplified complaint resolution procedure. LESCO ranks complaints according to their level of urgency, such as power outages and voltage problems.LESCO demonstrates its dedication to improving customer satisfaction and reducing service interruptions by immediately dispatching trained technicians and personnel to handle issues.
LESCO’s Goals for Progress
By increasing the effectiveness of complaint resolution, modernizing infrastructure, and making investments in cutting-edge technologies, LESCO hopes to raise the caliber of its services. To increase customer happiness, the corporation is concentrating on cutting down on response times, limiting power outages, and making sure that billing is accurate. These objectives demonstrate LESCO’s dedication to ongoing development and sustainable customer satisfaction.
Conclusion
In conclusion, LESCO demonstrates its dedication to customer satisfaction and service enhancement by effectively handling 2,188 complaints in a single day. The company’s proactive approach to problem-solving demonstrates its commitment to operational excellence, timeliness, and transparency. LESCO hopes to further lower complaints and increase customer trust by concentrating on process and infrastructure improvements. LESCO’s continuous efforts to provide dependable, effective, and customer-focused electric services. Here we provide complete info LESCO Resolves
FAQ’s
1. How many complaints did LESCO resolve in one day?
Ans: In a single day, LESCO solved 2,188 complaints.
2. What types of complaints were most common?
Ans: Typical complaints contained billing issues, power outages, and new connection delays.
3. What are LESCO’s goals for complaint management?
Ans: LESCO desires to enhance reaction times, increase customer satisfaction, and reduce the number of complaints through proactive measures.
