ISLAMABAD: During a short span of around three months, IESCO complaint statistics Islamabad Electric Supply Company (Iesco) received over 30,000 complaints at public meetings (butcheries). Of these 30,000 complaints, around 8,000 (25pc) were about power failures and 2,526 were regarding new connections.
(اسلام آباد: تقریباً تین ماہ کے قلیل عرصے کے دوران، اسلام آباد الیکٹرک سپلائی کمپنی (آئیسکو) کو جلسوں میں 30,000 سے زائد شکایات موصول ہوئیں۔ ان 30,000 شکایات میں سے 8,000 (25 فیصد) بجلی کی خرابی اور 2,526 نئے کنکشن کے بارے میں تھیں۔)
Breakdown of Complaints
Overbilling, inaccurate meter readings, extra fees, and charging delays are some of the grievances raised. One of the most common grievances is billing, with customers complaining about unforeseen high prices or ambiguous rates. The large number of complaints about ongoing or protracted power disruptions impacts both residential and commercial customers. Unexpected load shedding is another aspect of this, particularly during peak hours. Voltage issues are common among consumers and can harm home appliances or cause business interruptions. Delays in the installation or replacement of meters can also be reported by customers.
IESCO Response and Complaint Resolution
IESCO task forces or specialist teams are designated to promptly handle specific complaint types, like metering problems or power outages. This could entail a quicker reaction to major disasters impacting wide areas or a more hands-on approach for urgent cases. These efforts are highlighted by IESCO’s investments in infrastructure upgrades to solve persistent problems like frequent outages or voltage variations. Mention any current or planned initiatives to upgrade capacity, increase substations, or modernize the grid to lower complaints.
Future Outlook
By installing advanced metering infrastructure (AMI), expanding the grid, or replacing outdated equipment, IESCO has pledged to improve infrastructure. By addressing persistent problems that result in complaints, these enhancements hope to increase overall service dependability.IESCO may be able to detect voltage problems, forecast and prevent outages, and guarantee accurate billing with the aid of these technologies. With an emphasis on technology, client interaction, and continuous improvement, this Future Outlook section outlines IESCO’s goals to revolutionize its service quality and complaint handling procedure.
Conclusion
In conclusion, IESCO’s response to more than 30,000 complaints in just three months illustrates the electricity provider’s difficulties as well as its proactive measures. In order to decrease complaints and improve its relationship with its customers, IESCO plans to revamp its systems, improve customer service programs, and emphasize open communication. This conclusion highlights IESCO’s forward-thinking commitment to long-term improvements while also emphasizing its attempts to address present difficulties and IESCO’s complaint resolution.
FAQ’s
1. How many complaints about power outages?
Ans: Approximately 8,000 complaints were about power failures affecting customers’ daily lives and businesses.
2. What issues do customers face regarding billing?
Ans: Consumers expressed concerns about overbilling, high charges, and delays in processing bills.
3. What steps is IESCO taking to reduce future complaints?
Ans: IESCO is working on installing Modern Metering Infrastructure (AMI) to improve billing accuracy and detect voltage problems.
